FAQ’s

Shipping Costs

We charge a flat rate of $12 for all deliveries around Australia. Bulk items will incur additional charge, if this is the case we will email an invoice to cover postage costs. International postage is flat rate $45. 

Free delivery on orders over $200AUD. This excludes bulk items.

Local pick up available at no additional cost. Select local pick up at checkout and we will get in touch to organise pick up. Pick up location is North Parramatta 2151 NSW. 

How long will my order take to deliver?

Some products from our store are handmade to order. Please allow time for them to be lovingly made. The current turnaround time is approximately 30-35 days - allow some delays due to COVID.

Items that are ready to be dispatched will be fulfilled on the same day. If your order consists of a ready to dispatch and handmade item, we will post once the handmade item is ready to ship.

How do I place a custom order?

Click the custom order tab on our menu and let us know what you are looking for. We will contact you to work with you on your customised order.

How can I use my NDIS funding?

Some of our products may be eligible for NDIS funding. 

If you are interested in learning more please send us an enquiry via our Contact Us form or email us help.theplayforest@gmail.com.

Preorders

Any order placed with a preorder will be posted at the same time. If you wish for them to be posted out separately, please leave a note at checkout and we will invoice you for separate postage.